Privacy Policy

Last Updated: [20/09/2025]

At D&P Trophies Ltd, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, and safeguard your data when you interact with us, whether in person, by phone, email, or through our website.

Information We Collect

We may collect the following information:
✓ Name, contact details (phone, email, address)
✓ Order details (catalogue, page number, item code, engraving requirements)
✓ Payment information (processed securely through trusted providers)
✓ Any additional information you provide when making an enquiry or placing an order

How We Use Your Information

Your information is used to:
✓ Process and complete your orders
✓ Respond to enquiries and provide customer support
✓ Personalise engraving or customisation requests
✓ Manage deliveries or collections
✓ Maintain records for legal, tax, or accounting purposes

We will never sell your data or share it with third parties for marketing purposes.

How We Protect Your Information

We take appropriate steps to keep your personal information safe, including:
✓ Secure systems for processing and storing information
✓ Restricted access to personal data
✓ Trusted third-party payment providers for handling payments

Sharing Your Information

We may share your data only with:
✓ Payment processors to complete transactions
✓ Delivery services to fulfil your order
✓ Legal or regulatory bodies if required by law

Cookies and Website Data

Our website may use basic cookies to improve browsing performance. These do not store personal details and can be managed through your browser settings.

Your Rights

You have the right to:
✓ Request a copy of the information we hold about you
✓ Ask us to correct or update inaccurate information
✓ Request deletion of your personal data (where legally permitted)
✓ Withdraw consent to marketing communications at any time

To exercise these rights, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

D&P Trophies Ltd
14–16 Swan Road, Washington, NE38 8JJ
📞 0191 417 9192
📧 sales@dandptrophies.co.uk