Privacy Policy

At D & P Trophies, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website https://www.dandptrophies.co.uk, place an order, or contact us directly.

1. Who We Are

D & P Trophies is a UK-based retailer and engraver of trophies, medals, plaques, and custom awards for sports clubs, schools, businesses, and individuals. This policy applies to all data collected via our website, email, telephone, or in person.

2. What Information We Collect

We may collect the following types of personal data:

Name
Email address
Telephone number
Delivery and billing address
Order details and custom engraving instructions
Payment details (processed securely via third-party providers)
IP address and browser type (via cookies and analytics tools)

3. How We Use Your Information

We use your data to:

Process and fulfil orders
Communicate regarding your purchase or enquiry
Customise products based on your instructions
Manage deliveries and logistics
Respond to customer service enquiries
Meet legal, accounting, or regulatory obligations
Improve our website and user experience

We do not sell or share your data with third parties for marketing purposes.

4. Legal Basis for Processing

We process personal data under the following legal bases in accordance with UK GDPR:

Contract – to fulfil your order or respond to your enquiry
Legal obligation – to comply with tax, legal, or accounting requirements
Legitimate interest – to improve customer service and operations
Consent – where you have opted into marketing communications (if applicable)

5. Data Sharing

We may share your personal data only where necessary, including with:

Delivery and logistics partners
Payment processing providers
IT and website service providers
Legal or regulatory bodies, where required by law

All third-party providers are required to comply with data protection laws.

6. Data Security

We take data protection seriously. Your personal data is stored securely, and we use suitable physical, digital, and managerial procedures to prevent unauthorised access or misuse.

7. Data Retention

We only retain your personal data for as long as necessary to complete your order and to comply with legal or regulatory requirements.

8. Your Rights

Under UK GDPR, you have the right to:

Request access to the data we hold about you
Request correction or deletion of your data
Withdraw consent where applicable
Object to or restrict processing of your data
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

9. Cookies and Tracking

Our website may use cookies to monitor traffic and improve the user experience. You can manage cookie preferences in your browser settings. See our Cookie Policy for further details.